Premium Ergonomic Office Chair,Technology Adjustable Lumbar Support for Desk Chair

Overall quality is good, I have been using for 2 years now. The lumbar support broke in 4 months or so. The hand rest mechanism failed after one year. Rest of the chair is very intact especially the height adjustment, rotation and leaning action of the chair. The mesh and seat are very comfortable and better than all the chairs I used so far.

Very Good Chair at this price and service is excellent.

The chair arguably has the best back support to provide and is sturdy enough to tolerate treatment by the toddlers. The adjustment options are useful and the product is worth every penny.

Impressed by the built, material quality and last but most critical, the ergonomics.

While my initial experience with this chair was disappointing, I must commend the company's customer support for their prompt and effective response. After contacting them about the broken armrest, they quickly arranged for a replacement part to be sent under warranty. The technician they sent was knowledgeable and courteous, ensuring the issue was resolved efficiently.

Despite this positive interaction, it's important to acknowledge the initial problems I encountered. The armrest breaking after only two months raises concerns about the chair's long-term durability. Additionally, the persistent clunking sounds, even if considered "normal" by the assembly person, detract from the overall experience.

Resolution:

Broken Armrest: Resolved under warranty with excellent customer support.
Clunking Sounds: Issue persists, but the company has addressed the armrest breakage effectively.
Flimsy Quality: Remains a concern, as the initial impression of the chair's build quality was not positive.
Overall:

My experience with this chair has been a mixed bag. While the company's customer support was commendable in resolving the broken armrest issue, the initial concerns about quality and clunking sounds remain. Potential buyers should weigh these factors alongside the positive customer service experience before making a decision.