While my initial experience with this chair was disappointing, I must commend the company's customer support for their prompt and effective response. After contacting them about the broken armrest, they quickly arranged for a replacement part to be sent under warranty. The technician they sent was knowledgeable and courteous, ensuring the issue was resolved efficiently.
Despite this positive interaction, it's important to acknowledge the initial problems I encountered. The armrest breaking after only two months raises concerns about the chair's long-term durability. Additionally, the persistent clunking sounds, even if considered "normal" by the assembly person, detract from the overall experience.
Resolution:
Broken Armrest: Resolved under warranty with excellent customer support.
Clunking Sounds: Issue persists, but the company has addressed the armrest breakage effectively.
Flimsy Quality: Remains a concern, as the initial impression of the chair's build quality was not positive.
Overall:
My experience with this chair has been a mixed bag. While the company's customer support was commendable in resolving the broken armrest issue, the initial concerns about quality and clunking sounds remain. Potential buyers should weigh these factors alongside the positive customer service experience before making a decision.